Tuesday, January 31, 2023

Dr. A.P.J. Abdul Kalam University BBA VI SEM Total Quality Management [BBA601T] June 2021 Question Paper

Dr. A.P.J. Abdul Kalam University

Bachelor of Business Administration

Sixth Semester Main Examination, June-2021

Total Quality Management [BBA601T]

Time: 3:00 Hrs. Max Marks 80

Note: Attempt any five questions.

All question carry equal marks.

Q.1 Explain Total Quality Management (TQM)? Elaborate Demins Philosophy.

Q.2 What do you know about Kaizen? Explain various techniques of implementation of


Q.3 What are the different elements of TQM and state guidelines fir successful

implementation of TQM.

Q.4 Define briefly ISO-9000 series standards and explain different clauses in ISO-9000


Q.5 What do you understand by quality function deployment (QFD)? Explain QFD process.

Q.6 Explain the Baldrige Award Evaluation process.

Q.7 “The only way to win global competition is Quality of products/ services’ Justify with


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