Tuesday, January 4, 2022

Dr.A.P.J.Abdul Kalam University MBA IV SEM JUNE 2020 Total Quality Management [MBA404P] Aug-Sep 2020 Question Paper

Dr.A.P.J.Abdul Kalam University Old Question Papers

Master of Business Administration

Fourth Semester Main Examination, Aug-Sep 2020

Total Quality Management [MBA404P]

Time: 3:00 Max Marks 80

Note : Attempt any five questions. All question carry equal marks.

Q.1 "Quality and financial performance are intimately related." Elaborate.

Q.2 Write the DMAIC process for six -sigma implementation.

Q.3 What are goals of six-sigma? Is sig sigma implementation is able to achieve quality improvement.

Q.4 What do you understand by Kaizen? Explain various techniques of implementation of Kaizen.

Q.5 Define briefly ISO 9000 service standards and explain different clauses in ISO model.

Q.6 What is house of quality in QFD approach? Outline the process of building the house of quality

Q.7 Discuss the reasons for benchmarking stating their advantages and limitations.

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