Friday, December 11, 2015

University Of Pune Question Paper,104 : FRONT OFFICE OPERATIONS–I,B.H.M.C.T. (First Semester),2010 Question Paper

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2010
104 : FRONT OFFICE OPERATIONS–I
(2005 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any Four questions.
(ii) All questions carry equal marks.
1. Explain the following terms (any ten) : [10]
(i) C.I.P.
(ii) Foyer
(iii) Walk-out
(iv) DND
(v) EPABX
(vi) Ryokan
(vii) WHO
(viii) FIT
(ix) SPATT
(x) Skip
(xi) B & B
(xii) FHRAI
2. (A) Classify hotels by : [6]
(i) Location
(ii) Size
(B) Draw the layout front office department. [4]
3. (A) Write the coordination between front office with the following
department : [6]
(i) F & B service
(ii) House-keeping
(B) Explain in short the following rates : [4]
(i) Rack rate
(ii) Crew rate
(iii) Group rate
(iv) Corporate rate
4. (A) What is paging ? Write three methods of paging. [4]
(B) Answer in brief (any two) : [6]
(i) Black list
(ii) Overbooking
(iii) Cancellation.
5. (A) How are reservations taken by the aid of density chart ? [6]
(B) Explain procedure for handeling messages with appropriate
format. [4]
6. (A) What is CRS ? Give its benefits. [3]
(B) What are services offered at bell desk ? [3]
(C) Write in detail various types of reservation. [4]

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