Monday, December 21, 2015

P. G. D. H. M. (Semester - II),University Of Pune Question Paper,2010 Question Paper,STAFF - PATIENT RELATIONSHIP

University Of Pune Question Paper
P. G. D. H. M. (Semester - II) Examination - 2010
STAFF - PATIENT RELATIONSHIP
(Old 2005 Pattern)
Time : 3 Hours] [Max. Marks : 60
Instruction :
Attempt any four questions.
Q.1) Define Leadership and explain various Leadership Styles.
Q.2) Explain Process of Communication with suitable examples in Hospitals.
Q.3) State importance of Group Dynamics with suitable examples in a Healthcare
Organisation.
Q.4) Write short notes : (Any Three)
(a) Wage Structure in a Hospital
(b) Maslow’s Theory of Motivation
(c) Grapevine in Communication
(d) Recruitment Process in Hospitals
(e) MBO
Q.5) Describe Grievance Handling Procedure with suitable examples in the
Healthcare Scenario.
Q.6) What are the demerits associated with use of Incentive Schemes for Hospital
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