Thursday, December 24, 2015

Annamalai University Question Paper,B.B.A.(AVIATION, TOURISM & HOSPITALITY MANAGEMENT) (THIRD YEAR) : FRONT OFFICE AND HOUSE KEEPING

Annamalai University Question Paper December 2014
B.B.A. DEGREE EXAMINATION December 2014
(AVIATION, TOURISM & HOSPITALITY MANAGEMENT)
(THIRD YEAR)
(PART-III)
330: FRONT OFFICE AND HOUSE KEEPING
Time: Three hours Maximum: 100 marks
SECTION-A
 Answer ALL questions (10 × 2 = 20)
1. Define the following:
a) Breakfast knob cards
b) EPABX operator
c) Queen size bed
d) American plan
e) Motels
f) Concierge
g) Rack rate
h) Bill-to-account
i) Walk in
j) Errand card
SECTION-B
 Answer any FOUR questions (4 × 10 = 40)
2. Write a note on housekeeping department.
3. Give the functions of travel desk executive.
4. Write a note on pest control.
5. Describe the functions of a receptionist
2
6. Give an account on different cleaning equipments.
7. Discuss about room discrepancy report.
SECTION-C
 Answer any TWO questions (2 × 20 = 40)
8. Enlist and explain about various registers to be maintained in House
Keeping department.
9. Write a detailed note on front office operations.
10. Explain the different types of rooms in hotel.
11. Discuss the activities of linen room.
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