Annamalai University Question Paper December 2014
(THIRD YEAR)
(PART-III)
330: FRONT OFFICE AND HOUSE KEEPING
Time: Three hours Maximum: 100 marks
SECTION-A
Answer ALL questions (10 × 2 = 20)
1. Define the following:
a) Breakfast knob cards
b) EPABX operator
c) Queen size bed
d) American plan
e) Motels
f) Concierge
g) Rack rate
h) Bill-to-account
i) Walk in
j) Errand card
SECTION-B
Answer any FOUR questions (4 × 10 = 40)
2. Write a note on housekeeping department.
3. Give the functions of travel desk executive.
4. Write a note on pest control.
5. Describe the functions of a receptionist
2
6. Give an account on different cleaning equipments.
7. Discuss about room discrepancy report.
SECTION-C
Answer any TWO questions (2 × 20 = 40)
8. Enlist and explain about various registers to be maintained in House
Keeping department.
9. Write a detailed note on front office operations.
10. Explain the different types of rooms in hotel.
11. Discuss the activities of linen room.
-----------------------
5807
B.B.A. DEGREE EXAMINATION December 2014
(AVIATION, TOURISM & HOSPITALITY MANAGEMENT)(THIRD YEAR)
(PART-III)
330: FRONT OFFICE AND HOUSE KEEPING
Time: Three hours Maximum: 100 marks
SECTION-A
Answer ALL questions (10 × 2 = 20)
1. Define the following:
a) Breakfast knob cards
b) EPABX operator
c) Queen size bed
d) American plan
e) Motels
f) Concierge
g) Rack rate
h) Bill-to-account
i) Walk in
j) Errand card
SECTION-B
Answer any FOUR questions (4 × 10 = 40)
2. Write a note on housekeeping department.
3. Give the functions of travel desk executive.
4. Write a note on pest control.
5. Describe the functions of a receptionist
2
6. Give an account on different cleaning equipments.
7. Discuss about room discrepancy report.
SECTION-C
Answer any TWO questions (2 × 20 = 40)
8. Enlist and explain about various registers to be maintained in House
Keeping department.
9. Write a detailed note on front office operations.
10. Explain the different types of rooms in hotel.
11. Discuss the activities of linen room.
-----------------------
5807
0 comments:
Pen down your valuable important comments below