University Of Pune Question Paper
B.H.M.C.T. (Eighth Semester) EXAMINATION, 2012
803 : TOTAL QUALITY MANAGEMENT
(2008 PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question No. 1 is compulsory.
(ii) Answer any five from the remaining questions.
1. Write notes on (any two) : [20]
(a) Quality Circle
(b) Process mapping and improvement
(c) Investors in people
(d) Role of communication in TQM.
2. List down the principles of HACCP. [10]
3. How does Pareto Analysis help in problem solving. [10]
4. Explain ‘5S’ Activity in TQM. [10]
5. Write a note on Business Process Re-engineering. [10]
[4281]-805 2
6. List and explain core concept of TQM. [10]
7. Explain briefy core values of Japanese Management. [10]
8. Explain briefly vision, mission and commitment statements in TQM. [10]
9. Briefly explain deming thoughts as Quality Guru. [10]
B.H.M.C.T. (Eighth Semester) EXAMINATION, 2012
803 : TOTAL QUALITY MANAGEMENT
(2008 PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question No. 1 is compulsory.
(ii) Answer any five from the remaining questions.
1. Write notes on (any two) : [20]
(a) Quality Circle
(b) Process mapping and improvement
(c) Investors in people
(d) Role of communication in TQM.
2. List down the principles of HACCP. [10]
3. How does Pareto Analysis help in problem solving. [10]
4. Explain ‘5S’ Activity in TQM. [10]
5. Write a note on Business Process Re-engineering. [10]
[4281]-805 2
6. List and explain core concept of TQM. [10]
7. Explain briefy core values of Japanese Management. [10]
8. Explain briefly vision, mission and commitment statements in TQM. [10]
9. Briefly explain deming thoughts as Quality Guru. [10]
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