103 : HOUSEKEEPING OPERATIONS—I,2012 Question Paper,B.H.M.C.T. (First Semester),University Of Pune Question Paper

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2012
103 : HOUSEKEEPING OPERATIONS—I
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Answer any four questions.
(ii) All questions carry equal marks.
(iii) Draw suitable diagrams wherever necessary.
1. (a) Explain the following terms (any five) : [5]
(i) Duplex
(ii) DND
(iii) Dust sheet
(iv) Water closet
(v) Grand master key
(vi) Back of the House
(vii) King Bed.
(b) State the functions of the Housekeeping department. [5]
2. (a) Explain the various types of keys used in hotels. [5]
(b) Describe the co-ordination of Housekeeping with the
following : [5]
(i) Food and Beverage service
(ii) Security
(iii) Front office.
3. (a) With the help of an organisation chart, explain the hierarchy
of a large hotel. [5]
(b) List any five guest supplies with their location. [5]
4. (a) Explain any five types of guest rooms. [5]
(b) With the help of a layout explain the sections of the Housekeeping
Department. [5]
5. (a) Give the use and care of the following equipments : [5]
(i) Vacuum cleaner
(ii) Flannel cloth
(iii) Wet mop
(iv) Hot water extraction machine
(v) Dustbin.
(b) State the duties and responsibilities of a floor supervisor.
[5]
6. (a) What points should be kept in mind while storing cleaning
agents ? [5]
(b) Write the job description for an executive housekeeper.

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