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Sunday, December 27, 2015

T.E. (Computer Engg.) (Semester – II),2010 Question Paper,MANAGEMENT INFORMATION SYSTEMS,University Of Pune Question Paper

University Of Pune Question Paper
T.E. (Computer Engg.) (Semester – II) Examination, 2010
MANAGEMENT INFORMATION SYSTEMS
(2003 Course)
Time : 3 Hours Max. Marks : 100
 Instructions : 1) Answers to the two Sections should be written in separate
answer books.
2) Figures to the right indicate full marks.
3) From Section I, answer (Q. 1 or Q. 2) and (Q. 3 or Q. 4)
and (Q. 5 or Q. 6).
4) From Section II, answer (Q. 7 or Q. 8) and (Q. 9 or Q. 10)
and (Q. 11 or Q. 12).
5) Neat diagrams must be drawn wherever necessary.
6) Make suitable assumptions wherever appropriate and
relevant.
SECTION – I
1. a) Enlist and elaborate on the various functions of the manager in detail. 9
b) What is corporate planning ? Explain the essentiality of strategic planning. 8
OR
2. a) What is the need of information systems ? What are the various components
of information system ? 9
b) What is infrastructure management ? Why is it necessary for Information
Technology (IT) industry ? 8
3. a) Explain the applications of Management Information Systems (MIS) in : 9
i) Marketing management
ii) Insurance sector
b) Explain the importance of Management Information Systems (MIS) in the service
industry. 8
OR
4. a) What is change management ? Explain the implementation challenges in change
management. 9
b) Explain in detail the concept of Enterprise Application Integration. 8
5. a) What are the steps in Business Process Re-engineering (BPR) ? Explain the
value stream model of organization. 8
b) Explain in detail the components of Enterprise Management System (EMS). 8
OR
6. a) Explain Voice BPO and non-voice BPO. What are the challenges in Business
Process Outsourcing (BPO) management ? 8
b) What are the basic features of Enterprise Resource Planning (ERP) systems ?
Explain the implementation steps of Enterprise Resource Planning (ERP)
Systems. 8
SECTION – II
7. a) Explain the benefits, challenges and trends in Customer Relationship Management
(CRM). 9
b) Explain with neat diagram, the electronic payment processes. 8
OR
8. a) What is Supply Chain Management (SCM) ? Explain the role of Supply Chain
Management (SCM) and give its benefits. 9
b) Write short notes on : 8
i) e-Commerce applications
ii) B2B and B2C types of e-Commerce.
9. a) What is Decision Support System (DSS) ? Explain what-if analysis and Goalseeking
analysis using Decision Support System (DSS). 9
b) Explain the following : 8
i) Data-ware house architecture
ii) Management of data-ware house
OR
10. a) Explain data mining for Decision Support System (DSS). What do you understand
by Executive Information Systems ? 9
b) Write short notes on : 8
i) Applications of Artificial Intelligence
ii) Knowledge based expert systems.
11. a) Explain the following : 8
i) Computer Crime
ii) Software piracy
b) Explain the ethical responsibilities of business professional. 8
OR
12. a) Explain fault tolerant systems. What do you understand by contingency
management ? 8
b) What are the major business drivers for global Information Technology (IT) ?
 Explain. 8
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