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Sunday, December 27, 2015

T.E. (Computer Engg.) (Semester – II),2010 Question Paper,MANAGEMENT INFORMATION SYSTEMS,University Of Pune Question Paper

University Of Pune Question Paper
T.E. (Computer Engg.) (Semester – II) Examination, 2010
(2003 Course)
Time : 3 Hours Max. Marks : 100
 Instructions : 1) Answers to the two Sections should be written in separate
answer books.
2) Figures to the right indicate full marks.
3) From Section I, answer (Q. 1 or Q. 2) and (Q. 3 or Q. 4)
and (Q. 5 or Q. 6).
4) From Section II, answer (Q. 7 or Q. 8) and (Q. 9 or Q. 10)
and (Q. 11 or Q. 12).
5) Neat diagrams must be drawn wherever necessary.
6) Make suitable assumptions wherever appropriate and
1. a) Enlist and elaborate on the various functions of the manager in detail. 9
b) What is corporate planning ? Explain the essentiality of strategic planning. 8
2. a) What is the need of information systems ? What are the various components
of information system ? 9
b) What is infrastructure management ? Why is it necessary for Information
Technology (IT) industry ? 8
3. a) Explain the applications of Management Information Systems (MIS) in : 9
i) Marketing management
ii) Insurance sector
b) Explain the importance of Management Information Systems (MIS) in the service
industry. 8
4. a) What is change management ? Explain the implementation challenges in change
management. 9
b) Explain in detail the concept of Enterprise Application Integration. 8
5. a) What are the steps in Business Process Re-engineering (BPR) ? Explain the
value stream model of organization. 8
b) Explain in detail the components of Enterprise Management System (EMS). 8
6. a) Explain Voice BPO and non-voice BPO. What are the challenges in Business
Process Outsourcing (BPO) management ? 8
b) What are the basic features of Enterprise Resource Planning (ERP) systems ?
Explain the implementation steps of Enterprise Resource Planning (ERP)
Systems. 8
7. a) Explain the benefits, challenges and trends in Customer Relationship Management
(CRM). 9
b) Explain with neat diagram, the electronic payment processes. 8
8. a) What is Supply Chain Management (SCM) ? Explain the role of Supply Chain
Management (SCM) and give its benefits. 9
b) Write short notes on : 8
i) e-Commerce applications
ii) B2B and B2C types of e-Commerce.
9. a) What is Decision Support System (DSS) ? Explain what-if analysis and Goalseeking
analysis using Decision Support System (DSS). 9
b) Explain the following : 8
i) Data-ware house architecture
ii) Management of data-ware house
10. a) Explain data mining for Decision Support System (DSS). What do you understand
by Executive Information Systems ? 9
b) Write short notes on : 8
i) Applications of Artificial Intelligence
ii) Knowledge based expert systems.
11. a) Explain the following : 8
i) Computer Crime
ii) Software piracy
b) Explain the ethical responsibilities of business professional. 8
12. a) Explain fault tolerant systems. What do you understand by contingency
management ? 8
b) What are the major business drivers for global Information Technology (IT) ?
 Explain. 8

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