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Saturday, December 26, 2015

First Year M.C.A. (Engineering),2010 Question Paper,MANAGEMENT INFORMATION SYSTEMS,University Of Pune Question Paper

University Of Pune Question Paper
First Year M.C.A. (Engineering)
MANAGEMENT INFORMATION SYSTEMS
(2008 Course) (510913)
Time : 3 Hours] [Max. Marks : 70
Instructions to the candidates :
1) Answers to the two sections should be written in separate answer books.
2) Figures to the right indicate full marks.
3) From Section I, Answer (Q.1 or Q.2) and (Q.3 or Q.4) and (Q.5 or Q.6).
4) From Section II, Answer (Q.7 or Q.8) and (Q.9 or Q.10) and (Q.11 or Q.12).
5) Neat diagrams must be drawn wherever necessary.
6) Make suitable assumptions wherever appropriate and relevant.
SECTION - I
Q1) a) Explain the various functions of the manager in detail. [6]
b) What are the major Components of information systems? [4]
c) What is infrastructure management? [2]
OR
Q2) a) Define Management Information Systems (MIS) and explain the role of
the Management Information Systems (MIS). [6]
b) What is corporate planning? Explain the essentiality of strategic planning.
[6]
Q3) a) Describe the role of Management Information Systems (MIS) in
Insurance sector. [6]
b) Explain the various applications of Management Information Systems
(MIS). [6]
OR
Q4) a) Explain the components of Enterprise Collaboration System. [4]
b) What is the importance of Change Management? [3]
c) Explain in detail Materials Management as an application of Management
Information Systems (MIS). [5]
Q5) a) Explain in detail the Enterprise Resource Planning (ERP) solution structure.
What are the modules of Enterprise Resource Planning (ERP)? [6]
b) What are the steps in Business Process Re-engineering? Explain. [5]
OR
Q6) a) What is the scope of Business Process Outsourcing (BPO)? Which factors
decide the success of Business Process Outsourcing (BPO) industry? [5]
b) What is process and value stream model of organization? Explain. [4]
c) What is call center? [2]
SECTION - II
Q7) a) What is Customer Relationship Management? How does it change the
way companies do their business? [6]
b) Explain the concept of electronic payment processes. [6]
OR
Q8) a) Explain the role of Supply Chain Management (SCM). [2]
b) Explain the various applications of e-Commerce. [4]
c) List the components of Supply Chain Management (SCM) and explain
them briefly. [6]
Q9) a) Explain with the neat diagram, various components and interconnects
of an expert system. [6]
b) Write short notes on : [6]
i) Data Warehouse.
ii) Data Mining.
OR
Q10)a) Differentiate between Management Information Systems (MIS) and
Decision Support Systems (DSS). [4]
b) Write a short note on : Artificial Intelligence Systems. [4]
c) Explain what-if analysis in Decision Support Systems (DSS). [4]
Q11)a) Explain ethical and social aspects concerning the employment of
Information Technology. [6]
b) Explain the following aspects of security management : [5]
i) Encryption
ii) Firewalls
iii) Email monitoring.
OR
Q12)a) Explain the following : [6]
i) Cyber theft.
ii) Computer crime.
b) List and briefly explain, the issues involved in global management of
information technology. [5]

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