University Of Pune Question Paper,ROOMS DIVISION SERVICES,2010 Question Paper,B. Sc. (Hospitality Studies) (Semester - II)

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - II) Examination - 2010
ROOMS DIVISION SERVICES
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) All questions carry equal marks.
(3) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) Explain the following terms : (Any Five) [05]
(a) Bedding
(b) Crib
(c) Adjoining Room
(d) Hand Caddy
(e) O.O.O.
(f) Monogramming
(B) Explain Role of the Control Desk in the Housekeeping
Department and write down the records maintained. [05]
Q.2) (A) Explain Daily Cleaning Procedure of a Departure Room. [05]
(B) A GRA has found some documents in a Departure Room. What
is the procedure to be followed by him ? [03]
(C) Write down any four rules to be followed by the Staff while
on the Guest Floor. [02]
Q.3) (A) Write short notes : (Any Two) [05]
(a) Second Service
(b) Key Card
(c) Checklist for Supervision
(B) Explain Spring Cleaning Procedure for Banquet Hall. [05]
SECTION - II
Q.4) (A) Explain the following terms : (Any Five) [05]
(a) GIT
(b) Express Check-out
(c) SB
(d) Over Booking
(e) Downtown Hotel
(f) CP
(B) Explain Procedure for Ammendments made at the Front Office. [05]
Q.5) (A) Explain Pre-arrival Procedure for a VIP. [03]
(B) Differentiate between Traveller’s Cheques and Personal Cheques. [03]
(C) Due to some personal/maintenance reasons, a guest requests a
room change. Explain procedure with a relevant format. [04]
Q.6) (A) Draw formats for the following : [05]
(a) Conventional Chart
(b) Encashment Certificate
(B) Write short notes : [05]
(a) Late Check-out
(b) Safety Deposit

B. Sc. (Hospitality Studies) (Semester - II),2012 Question Paper,University Of Pune Question Paper,ROOMS DIVISION SERVICES

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - II) Examination - 2012
ROOMS DIVISION SERVICES
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) List out the procedures to be followed during the daily cleaning
of an occupied room. [06]
(B) What are Computerized Keys ? Explain in detail. [04]
Q.2) (A) Explain the Procedure of Daily Cleaning carried out in the Lobby
of a Five Star Hotel. [05]
(B) Define ‘Control Desk’. What are the various functions that are
carried out by it. [05]
Q.3) (A) What is a Checklist ? State its importance in House-keeping
Inspection. [04]
(B) Define ‘Evening Service’. When is it carried out and state its
procedure. [06]
SECTION - II
Q.1) (A) Explain the procedure of checking in of a Foreigner. What are
the different formats to be used ? [06]
(B) What is the procedure of Rooming a Guest ? When is it carried
out ? [04]
Q.2) (A) State the criteria for taking advance payment from guests. [03]
(B) Define Guaranteed Reservations and state their advantages. [03]
(C) What are the Pre-arrival procedures to be carried out for groups
by the Front Office Department ? [04]
Q.3) (A) Describe in detail the check out procedure that is carried out
at the Front Desk. [05]
(B) Define ‘Density Chart’ and write down its advantages and
disadvantages.