2010 Question Paper,ACCOMMODATION SERVICES,B. Sc. (Hospitality Studies) (Semester - III),University Of Pune Question Paper,

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - III) Examination - 2010
ACCOMMODATION SERVICES
(Old 2005 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instruction :
Attempt any two questions from each section.
SECTION - I
Q.1) (A) Explain any two methods of Pricing a Contract ? [05]
(B) Explain prevention and control measures to be taken for : [05]
(a) Rodents
(b) Insects and Cockroaches
Q.2) (A) Explain role of Security in Guest/Employee Safety. [05]
(B) Give the weave and uses of : [05]
(a) Drill
(b) Damask
(c) Candlewick
(d) Satin
(e) Velvet
Q.3) (A) (a) Explain treatment of the following stains : [02]
(i) Mud
(ii) Blood
(b) What is the process of discarding Linen ? [03]
(B) What is Conditioning of Plants ? Suggest suitable Flower
Arrangement for the Conference Head Table and Front Office
Lobby. [05]
SECTION - II
Q.1) (A) Explain Management and City Accounts. [05]
(B) Give formulae for :
House Count and Double Occupany Percentage. What is
Credit Monitering. [2+3=05]
Q.2) (A) Draw and explain ‘Daily Report’ and ‘Discrepancy Report’. [05]
(B) Explain role of GRE in Repeat Business. [05]
Q.3) (A) Explain procedure for handling any Guest Complaint. [05]
(B) Explain the following terms : [05]
(a) Charge Privilege
(b) ARR
(c) Cash Sheet
(d) GHC
(e) Folio

University Of Pune Question Paper,ACCOMMODATION SERVICES,B. Sc. (Hospitality Studies) (Semester - III),2010 Question Paper

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - III) Examination - 2010
ACCOMMODATION SERVICES
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Attempt any two questions from each section.
(2) All questions carry equal marks.
(3) Draw diagrams wherever necessary.
SECTION - I
Q.1) (A) Draw and explain any four types of Flower Arrangements. [04]
(B) Explain : [04]
(a) Cotton
(b) Wool
(C) How do you safeguard Guest Property ? [02]
Q.2) (A) What do you mean by Stain Removal ? Give any five types
of Stains and their agents. [05]
(B) Explain any two Laundering Procedures : [05]
(a) Starching
(b) Blueing
(c) Ironing
Q.3) (A) What do you mean by Inventory ? Explain Procedure of Linen
Inventory. [04]
(B) Explain the terms : (Any Six) [06]
(a) Duvet Covers
(b) Upholstery
(c) Pile
(d) Pest
(e) Parasite
(f) Mercerization
(g) Ramie
(h) Selvedge
SECTION - II
Q.4) Explain the following terms : [10]
(a) P.O.S.
(b) Express Check-out
(c) Account Settlement
(d) G.H.C.
(e) Late Charges
(f) Discrepancy Report
(g) City Ledger
(h) Cash Sheet
(i) V.P.O.
(j) Charge Privilege
Q.5) (A) Explain any two Record-keeping Systems : [06]
(a) Non-automated
(b) Semi-automated
(c) Fully Automated
(B) Describe the following : (Any Two) [04]
(a) Daily Report
(b) Folios
(c) Allowance Voucher
Q.6) (A) Give formulae for the following : [05]
(a) Foreign Occupancy%
(b) Room Occupancy%
(c) ARR
(d) Double Occupancy%
(e) Rev PAR
(B) How will you handle a Bomb Threat given to your hotel ? List
down the entire procedure. [05]

B. Sc. (Hospitality Studies) (Semester - III),University Of Pune Question Paper,ACCOMMODATION SERVICES,2012 Question Paper

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - III) Examination - 2012
ACCOMMODATION SERVICES
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) All questions carry equal marks.
(3) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) Explain the following terms : (Any Five) [05]
(1) Outsourcing
(2) Dry Rot
(3) Weft
(4) Kenzan
(5) Marking
(6) Stain
(7) Par
(B) Explain the characteristics of Wool Fibres. [02]
(C) Explain the importance of the Security Department in the Hotel. [03]
Q.2) (A) Write short notes : (Any Four) [10]
(a) Advantages of Contract Cleaning
(b) Cause, Area of Damage and Control of House Flies
(c) Safety of Hotel Property
(d) Types of Flower Arrangements
(e) Discard Management
Q.3) (A) Draw and explain the Layout of a Linen Room. [05]
(B) Explain two principles of Flower Arrangements. [02]
(C) Give the sizes of the following Linen : [03]
(a) Serviette
(b) Single Bed Sheet
(c) Pool Towel
SECTION - II
Q.1) (A) Explain the following terms : (Any Five) [05]
(1) City Folio
(2) VPO
(3) Overbooking
(4) Charge Privileges
(5) Goplan
(6) Efficiency Room
(7) Floatel
(B) Explain the personality traits required by a GRE. [03]
(C) Write a note on Cash Sheet. [02]
Q.2) (A) Draw and explain the following Reports : [06]
(a) Discrepancy Report
(b) GHC
(B) Explain the procedure for handling Guest Complaints. [04]
[4283]-303 2 Contd.
Q.3) (A) Explain various Record-keeping Systems in Hotels. [05]
(B) Give the formulae for the following : [05]
(a) ARR
(b) Room Occupancy Percentage
(c) House Count
(d) Rev Par
(e) Single Occupancy Percentage

B.Sc. H.S. (Semester – III),University Of Pune Question Paper,ACCOMMODATION SERVICES,2014 Question Paper

University Of Pune Question Paper
B.Sc. H.S. (Semester – III) Examination, 2014
ACCOMMODATION SERVICES
(2008 Pattern)
Time : 2 Hours Max. Marks : 40
Instructions : 1) Solve any two questions from each Sections.
2) All questions carry equal marks.
3) Assume suitable data wherever necessary.
SECTION – I
1. A) Explain the following terms (any 5). 5
1) Contract
2) Moths
3) Par stock
4) Kenzen
5) Inventory
6) Yarn.
B) Write importance of flower arrangement and enlist equipments used in flower arrangement.
5
2. A) Write advantages and disadvantages of housekeeping contract cleaning. 5
B) How will you prevent accidents in hotel ? 5
3. A) Draw a layout of laundry room. 5
B) Write short note on (any 2). 5
1) Discard Management
2) Animal Fibre
3) Conditioning of plant material.
SECTION – II
4. A) Explain the following terms (any 5). 5
1) Ledger
2) ARR
3) VPO
4) House count
5) Hospitality desk
6) Late charges.
Seat
No.
P.T.O.
[4678] – 303
B) Write short note on : 5
1) Charge privileges
2) Guest history card.
5. A) Write functions of Guest Relation Executive. 5
B) Draw and explain discrepancy report. 5
6. A) Explain credit monitoring in brief. 5
B) How will you deal with following situation ? 5
1) Death
2) Theft.
——————
B