Wednesday, February 8, 2023

Dr. A.P.J. Abdul Kalam University MBA IV Sem Total Quality Management [MBA404P] June 2021 Question Paper

Dr. A.P.J. Abdul Kalam University 

Master of Business Administration

Fourth Semester Main Examination, June-2021 

Total Quality Management [MBA404P]

Time: 3:00 Max Marks 80

Note : Attempt any five questions. All question carry equal marks.

Q.1 "Quality and financial performance are intimately related." Elaborate.

Q.2 Write the DMAIC process for six -sigma implementation.

Q.3 What are goals of six-sigma? Is sig sigma implementation is able to

achieve quality improvement.

Q.4 What do you understand by Kaizen? Explain various techniques of

implementation of Kaizen.

Q.5 Define briefly ISO 9000 service standards and explain different

clauses in 9000 ISO model.

Q.6 What do you understand by Quality? Explain different characteristics

of quality.

Q.7 What is Benchmarking? Explain different elements and benefits of


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