Thursday, August 11, 2016

IGNOU MBA MRS-008: Soft Skills Language Proficiency and Communication 2015 Question Paper

Indira Gandhi National Open University (IGNOU) Question Papers
MASTER OF BUSINESS ADMINISTRATION
(RETAIL SERVICES)
(MBARS)
Term-End Examination June, 2015
MRS-008 : SOFT SKILLS : LANGUAGE PROFICIENCY AND COMMUNICATION
Time : 2 hours Maximum Marks : 50
Note : Answer any five questions. All questions carry equal marks. Be to the point and write in legible handwriting.
1. Explain the statement "Listen not only with your ears but also with your eyes." 10
2. Do you agree that business letters form a vital link between a customer and an organisation ?
Explain with examples. 10
3. Differentiate between organisational barriers to communication and psychological barriers to
communication. 10
4. A customer has failed to pay his last two bills. You had written two letters but received no reply. On returning from the hospital the customer writes to you to grant extension for payment on health grounds as well as impeccable past record. Write a suitable reply to this customer granting extension of time. 10
5. Define 'Memorandum'. How are office memorandum and office circulars similar to and different from each other ? 2+4+4
6. How are Extended Format Reports different from Short Informal Reports ? 10
7. As an HR Manager, what points will you consider while drafting a confirmation letter for promotion of your Supervisor ? 10
8. Describe the essentials of advising and counselling. 10

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