Solapur University Question Paper
M.B.A. – I (Semester – II) Examination, 2014
PRODUCTION AND MATERIALS MANAGEMENT (Paper – XII)
Day and Date : Tuesday, 13-5-2014 Total Marks :70
Time : 3.00 p.m. to 6.00 p.m.
Instructions : 1) Question No. 1 is compulsory.
2) Attempt any 2 questions from Q. 2, Q. 3 and Q. 4.
3) Attempt any 2 questions from Q. 5, Q. 6 and Q. 7.
1. Study the following case carefully and answer the questions given at the end :
Rajan was working in the Quality Inspection Department of a multinational
company. Rajan had given his branded laptop for servicing to an authorized
service centre, to repair a damaged USB port. He was to receive the repaired
laptop the next day, but when he went to take it that day, he was told that it was
not ready and it would take another week for the laptop to be repaired. Rajan
received the laptop the next week but since he was in a hurry, he did not check
the workings of the laptop at that time.
On reaching home and switching on the laptop, he noticed that the onboard
mouse was not working. He again approached the service centre and reported
the problem. Rajan was informed that since he had signed the delivery documents,
the service centre did not owe responsibility to this new problem related to the
onboard mouse. He was asked to fill up a fresh service form to get the problem
rectified and was told that any expenses incurred in rectifying the problem had to
be paid by him.
SLR-XY – 20
Rajan agreed but also insisted on meeting the heads of the customer service and
quality control departments. Rajan discussed the issue and informed them about
the company’s poor service quality which lead to poor customer satisfaction.
The next day the customer service and quality control department heads met
and decided to take corrective steps based on Rajan’s experience.
Questions :
a) Analyze the case. 5
b) Identify the problem. 2
c) Find out alternative solutions. 5
d) Give the best solution. 2
2. Write short notes on any 2 : 14
a) Importance of inspection in quality control.
b) Scheduling.
c) Functions of stores.
3. Write short notes on any 2 : 14
a) Functions of Production Planning and Control.
b) Maintenance.
c) Material handling in stores.
4. Write short notes on any 2 : 14
a) Flexible manufacturing system.
b) Job shop type production process.
c) Objectives of materials management.
5. What is production management ? Discuss the interfaces of production function
with other functional areas. 14
6. What is inventory management ? Explain the various types of inventory
management systems. 14
7. Discuss the various types of plant layouts. State the advantages and
disadvantages of each layout. 14
––––––––––––––––––––
M.B.A. – I (Semester – II) Examination, 2014
PRODUCTION AND MATERIALS MANAGEMENT (Paper – XII)
Day and Date : Tuesday, 13-5-2014 Total Marks :70
Time : 3.00 p.m. to 6.00 p.m.
Instructions : 1) Question No. 1 is compulsory.
2) Attempt any 2 questions from Q. 2, Q. 3 and Q. 4.
3) Attempt any 2 questions from Q. 5, Q. 6 and Q. 7.
1. Study the following case carefully and answer the questions given at the end :
Rajan was working in the Quality Inspection Department of a multinational
company. Rajan had given his branded laptop for servicing to an authorized
service centre, to repair a damaged USB port. He was to receive the repaired
laptop the next day, but when he went to take it that day, he was told that it was
not ready and it would take another week for the laptop to be repaired. Rajan
received the laptop the next week but since he was in a hurry, he did not check
the workings of the laptop at that time.
On reaching home and switching on the laptop, he noticed that the onboard
mouse was not working. He again approached the service centre and reported
the problem. Rajan was informed that since he had signed the delivery documents,
the service centre did not owe responsibility to this new problem related to the
onboard mouse. He was asked to fill up a fresh service form to get the problem
rectified and was told that any expenses incurred in rectifying the problem had to
be paid by him.
SLR-XY – 20
Rajan agreed but also insisted on meeting the heads of the customer service and
quality control departments. Rajan discussed the issue and informed them about
the company’s poor service quality which lead to poor customer satisfaction.
The next day the customer service and quality control department heads met
and decided to take corrective steps based on Rajan’s experience.
Questions :
a) Analyze the case. 5
b) Identify the problem. 2
c) Find out alternative solutions. 5
d) Give the best solution. 2
2. Write short notes on any 2 : 14
a) Importance of inspection in quality control.
b) Scheduling.
c) Functions of stores.
3. Write short notes on any 2 : 14
a) Functions of Production Planning and Control.
b) Maintenance.
c) Material handling in stores.
4. Write short notes on any 2 : 14
a) Flexible manufacturing system.
b) Job shop type production process.
c) Objectives of materials management.
5. What is production management ? Discuss the interfaces of production function
with other functional areas. 14
6. What is inventory management ? Explain the various types of inventory
management systems. 14
7. Discuss the various types of plant layouts. State the advantages and
disadvantages of each layout. 14
––––––––––––––––––––
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