University Of Pune Question Paper,104 : FRONT OFFICE OPERATIONS—I,B.H.M.C.T. (First Semester),2011 Question Paper

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2011
104 : FRONT OFFICE OPERATIONS—I
(OLD AND NEW PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any four questions out of six.
(ii) All questions carry equal marks.
1. (a) Explain the following terms (any five) : [5]
(i) Goplan
(ii) Crib rate
(iii) Lead time
(iv) Duplex
(v) Downtown hotel
(vi) Sleep out
(vii) Suite Room.
(b) List down the equipments used in automated systems. [2]
(c) Give the classification of hotels based on size and
location. [3]
2. (a) Explain the coordination of Front office with the following
departments : [6]
(i) Food and Beverage
(ii) Housekeeping
(iii) Personnel.
(b) Explain any four meal plans. [4]
3. (a) Differentiate between : [6]
(i) Rack rate and Corporate rate
(ii) Conventional chart and Density chart
(iii) Convention hotel and Timeshare hotels.
(b) Explain the role and importance of bell desk. [4]
4. (a) State the procedures followed by front office in case of the
following : [6]
(i) A blacklisted guest comes to a hotel.
(ii) A message is received for a room guest.
(iii) Luggage handling of a group.
(b) State any four rules of the house for a guest. [4]
[4081]-104 3 P.T.O.
5. (a) Explain the procedure for the following with suitable format
(any one) : [5]
(i) Cancellation of reservation
(ii) Amendment of reservation.
(b) Explain with a flow chart the guest cycle and staff in contact
at each stage. [5]
6. (a) Explain the various sources of reservation. [4]
(b) Write short notes on (any three) : [6]
(i) Computerized reservation
(ii) Instant reservation
(iii) Overbooking
(iv) Guaranteed reservation
(v) Key control procedures at front office.

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