103 : BASIC ROOMS DIVISION,B.Sc. Hospitality Studies (Semester – I),University Of Pune Question Paper,2014 Question Paper

University Of Pune Question Paper
B.Sc. Hospitality Studies (Semester – I) Examination, 2014
103 : BASIC ROOMS DIVISION
(2008 Pattern)
Time : 2 Hours Max. Marks : 40
Instructions : 1) Attempt any two questions from each Section.
2) Draw neat diagrams wherever necessary.
SECTION – I
1. Explain the following terms (any 10) : 10
a) Suite room
b) Floor Pantry
c) Job description
d) Laundry department
e) Chamois leather
f) Cabana
g) Front areas
h) Dutch wife
i) Dustette
j) GRA
k) Repeat business.
2. a) Explain the different functions performed by House Keeping Department. 5
b) Write down the selection criteria for purchasing of cleaning agent. 5
3. a) Write short notes on (any two) : 5
1) Cleaning equipments.
2) Attributes of House Keeping Staff.
3) Control Desk.
b) Draw an organization structure of House Keeping Department in large hotels. 5
SECTION – II
4. Explain the following terms (any 10) : 10
a) SIT
b) Suburban hotel
c) MAP
d) Pent House
Seat
No.
P.T.O.
[4678] – 103
e) Corporate rate
f) Scanty baggage
g) Walk In
h) Bell Desk
i) OOO
j) Check In
k) Twin room.
5. a) Write down the co-ordination of Front Office Department with 5
i) House keeping
ii) Sales.
b) What are the different rules of the house for guest ? 5
6. Write short notes on (any 4) : 10
i) Classification of hotels on the basis of location
ii) Equipments used at Front Office
iii) Types of room rates
iv) Key control
v) Black list.
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