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Thursday, July 28, 2016

NOU BBA Business Communication 2015 Question Paper

Nalanda Open University - Question Paper
Annual Examination - 2015
Bachelor in Business Administration (BBA), Part-I
Paper-III (Business Communication)
Time: 3.00 Hrs. Full Marks: 80
Answer any Five questions. All questions carry equal marks.

1. What do you mean by communication? Describe characteristics of communication.
2. What is effective communication? Discuss the general principles of effective communication.
3. Discuss the role of feedback in communication system. State the guidelines for improving this feedback.
4. Explain the concept of business communication. What are its various types?
5. What is written communication? How it can be used to make it effective. What should be the language of business writing?
6. (a) Discuss the socio-psychological barriers to effective communication.
 (b) Explain how the wrong choice of the channel of communication acts as barrier to communication.
7. (a) Fill in the blanks with appropriate verbs given in the brackets (Simple Past or Past Continuous):
 (a) My aunt ....................... (walk) in the park when I met her.
 (b) While he ....................... (get) off the bus, he ....................... (fall) and ....................... (break) his arm.
 (c) He ....................... (take) his hat and ran away.
 (d) In 1980, we ....................... (open) two new branches in South India.
 (e) I ....................... (wash) my hands when the telephone ....................... (ring).
 (f) The boy ....................... (fall down) while he ....................... (run).
 (g) When ....................... you last ....................... (see) me?
 (h) Mr. Sharma called while you ....................... (take) lunch.
7. (b) Choose the appropriate word and fill in the blanks:
 (i) I will not talk to him ....................... he writes to me.
 (a) if (b) unless (c) until (d) none.
 (ii) If you have finished the dinner, I ....................... ask the waiter for the bill.
 (a) had (b) would (c) shall (d) will
 (iii) Do not come till I .......................
 (a) return (b) was (c) were (d) am
 (iv) If I were you, I ........................ plant some trees outside of your house.
 (a) will (b) would (c) had (d) were
 (v) If you had not told about him, we ........................ been in the dark.
 (a) would (b) would have (c should (d) shall
 (vi) Obey your parents if you want to be ........................
 (a) obey (b) obeyed (c) will have obeyed (d) have obeyed
 (vii) If you want to be a successful man, ........................ punctual.
 (a) are (b) am (c) be (d) is
 (viii) If I ........................ a prince, I would not stay in the palace.
 (a) is (b) am (c) are (d) were
8. What do you mean by business correspondence? State the characteristics of a good business letter.
9. What is an interview? For what purposes is it used?
10. What do you mean by writing skills? Discuss various steps of writing. 

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