Monday, December 21, 2015

Annamalai University 2014 December Question Paper,B.Sc.(HOTEL MANAGEMENT AND TOURISM): FRONT OFFICE MANAGEMENT

Annamalai University 2014 december question paper
B.Sc. DEGREE EXAMINATION December 2014
(HOTEL MANAGEMENT AND TOURISM)
(FIRST YEAR)
(PART-III)
150: FRONT OFFICE MANAGEMENT
Time: Three hours Maximum: 75 marks
Answer any FIVE questions (5× 15=75)
1. Discuss about various types of guest room in FIVE STAR Hotel.
2. Explain the types of hotel guest.
3. Discuss about attributes of front office staff.
4. Write the duties and responsibilities of a GRE.
5. Explain about various types of reservations.
6. Write the procedure for check in and check out.
7. Explain the various records maintained in front office department.
8. Write the various types of payment and explain the procedure for handling credit
card.
9. What are the statistics and reports are following in front office? Explain.
10. Bring out the role of front office in key control.
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