University Of Pune Question Paper,103 : HOUSE KEEPING OPERATION—I,B.H.M.C.T. (First Semester),2011 Question Paper

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2011
103 : HOUSE KEEPING OPERATION—I
(2005 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any 4 out of 6 questions.
(ii) All questions carry equal marks.
1. Define the following terms (any ten) : [10]
(a) Duplex
(b) DND
(c) Maids room
(d) Dusettete
(e) Disinfectant
(f) Swab
(g) Dust sheet
(h) Dutch wife
(i) Amenities
(j) Crinkle sheet
(k) Mincream
(l) Suite Room.
2. (a) Housekeeping department plays an important role in repeat
business. Explain. [5]
(b) Explain the co-ordination of Housekeeping with : [5]
(i) Seurity
(ii) HRD.
3. (a) What is maids room ? State its function. [5]
(b) List front of the house and back of the house areas in
hotel. [5]
4. (a) Differentiate between Supplies and Amenities. List at least
5 amenities placed in VIP room. [5]
(b) Write job description for a Room Attendant. [5]
5. (a) Explain selection criteria and maintenance of Mechanical
equipments. [5]
(b) List at least 5 sections of Housekeeping and explain the same
in brief. [5]
6. (a) Explain different types of keys used in Housekeeping
Department. [5]
(b) As a Housekeeping Supervisor how will you distribute and control
cleaning agent ? [5]

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