University Of Pune Question Paper
B.Sc. (Hospitality Studies)
(Semester – II) Examination, 2014
203 : ROOMS DIVISION SERVICES (2008 Pattern)
Time : 2 Hours Max. Marks : 40 N.B :
1) Solve any two from each Section.
2) All question carry equal marks.
SECTION – I 1. a) Explain the following terms (any 5).
5 i) Lanai ii) Turndown service iii) Sub-master key iv) Dirty Dozen v) Log Book vi) Weekly cleaning. b) Write down the rules of the floor to be followed by house keeping staff. 5 2. a) Explain the spring cleaning procedure in brief. 5 b) Write down lost and found procedure followed for guest articles in hotels. 5 3. Write short notes on (any 4). 10 i) Manual keys ii) Control desk iii) Check list iv) Cleaning of swimming pool v) Principles of cleaning.
SECTION – II 4. a) Explain the following terms (any 5). 5 i) Instant reservation ii) Meal coupeon iii) ‘C’ form iv) Chance guest v) Late charges vi) BTC b) Write down the room change procedure. 5 Seat No. P.T.O. [4678] – 203 5. a) Draw a guest cycle and explain any two stages of the same in brief. 5 b) Explain the procedure for group arrival. 5 6. a) Write down the different methods of payment followed at reception. 5 b) Write short notes on (any 2). 5 i) Notification slip ii) Express chek out iii) Density chart. —————— B
B.Sc. (Hospitality Studies)
(Semester – II) Examination, 2014
203 : ROOMS DIVISION SERVICES (2008 Pattern)
Time : 2 Hours Max. Marks : 40 N.B :
1) Solve any two from each Section.
2) All question carry equal marks.
SECTION – I 1. a) Explain the following terms (any 5).
5 i) Lanai ii) Turndown service iii) Sub-master key iv) Dirty Dozen v) Log Book vi) Weekly cleaning. b) Write down the rules of the floor to be followed by house keeping staff. 5 2. a) Explain the spring cleaning procedure in brief. 5 b) Write down lost and found procedure followed for guest articles in hotels. 5 3. Write short notes on (any 4). 10 i) Manual keys ii) Control desk iii) Check list iv) Cleaning of swimming pool v) Principles of cleaning.
SECTION – II 4. a) Explain the following terms (any 5). 5 i) Instant reservation ii) Meal coupeon iii) ‘C’ form iv) Chance guest v) Late charges vi) BTC b) Write down the room change procedure. 5 Seat No. P.T.O. [4678] – 203 5. a) Draw a guest cycle and explain any two stages of the same in brief. 5 b) Explain the procedure for group arrival. 5 6. a) Write down the different methods of payment followed at reception. 5 b) Write short notes on (any 2). 5 i) Notification slip ii) Express chek out iii) Density chart. —————— B
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