104 : FRONT OFFICE OPERATIONS – I,2014 Question Paper, B.H.M.C.T. (Semester – I),University Of Pune Question Paper,

University Of Pune Question Paper
B.H.M.C.T. (Semester – I) Examination, 2014
104 : FRONT OFFICE OPERATIONS – I
(2008 Pattern)
Time : 2 Hours Max. Marks : 40
N.B. : Solve any four question.
1. 1) Draw a layout of front office department for 5 star hotel. 6
2) Draw a reservation form. 4
2. 1) List and explain any six essential quality of front office staff. 6
2) Write modes and sources of reservation. 4
3. 1) Classified the hotel on the basis of location and explain. 6
2) Write duties and responsibility of reservation assistant. 4
4. Explain following terms (any 10) : 10
1) Walk in
2) No show
3) Casino
4) Overbooking
5) Cabana
6) Overstay
7) Crib rate
8) Pent house
9) Skipper
10) Paging
11) MAP
12) CRS
5. 1) Step by step write a procedure for handling incoming guest mail. 6
2) List and explain any four types of room rate. 4
6. Write short note on following (any 2) : 10
1) Rules of the house for guest.
2) Guaranteed reservation.
3) Meal plan.
4) Coordination with housekeeping.
——————

Share This